Refunds and Cancellations

We understand that there may, on occasion, be times where you wish to refund and cancel an order that you have received from us. We aim to make this process as easy as possible for our customers as set out by our Refund and cancel Policy.

Medicines

You have the right to cancel your order up to the point when your treatment is dispatched – this is defined as when you receive an email confirming that your order has been dispatched. Sharjah Corniche Medical Centre must destroy any medication within 30 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched.

Exceptions to the right to cancel

13.-(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-

(c) for the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

Therefore, in terms of this exception, you have no right to cancel. However, in terms of our discretion exercised by us with regards to these terms and conditions, you have the right to cancel your order up to the point when your treatment is dispatched. Sharjah Corniche Medical Centre must destroy any medication returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched.

Information voluntarily provided by users

You can visit much of Sharjah Corniche Medical Centre  Web without telling us who you are or providing us with other personally identifiable information. Some areas of the

Sharjah Corniche Medical Centre Web allow you to contact us to ask questions or provide comments. When you communicate with us and request a response, we ask for your name and contact information. We use this information so that we can respond more efficiently and keep track of our correspondence. When you request an appointment we will ask for additional information. Our purpose is to begin identifying your medical and timing needs so that we can propose or schedule the appropriate services for you. This also helps us begin setting up a record for you so that registration is easier when you arrive at the hospital. Finally, by requesting some basic information we discourage correspondence from those who are not serious about their healthcare or might be contacting us for the wrong reasons. This allows us to focus more attention on patients who genuinely seek our help. You are deemed to have provided your consent to share the information with concerned persons while providing you the desired services as above. You may withdraw your consent in writing at any time and we shall have the option not to provide the services for which information was provided.

Update and correction of personally identifiable information
You may contact us to update or correct much of your personally identifiable information that you provide to us through the

Sharjah Corniche Medical Centre

Web, or to opt-out from our mailings and other services that you may have signed up for.

Data Security & electronic data encryption
The information collected from you by us is secured and can be accessed by the authorized persons only.

We take reasonable precautions to maintain the protection of personally identifiable information collected through this Amina Hospital Web and used in accordance with this Privacy Statement. In addition to technical safeguards, we also use physical controls and procedures to safeguard your personally identifiable information.

We have implemented adequate security practices and standards with necessary controls commensurate with the information being provided. However, we cannot guarantee that it is completely secure from people who might attempt to evade our security measures or intercept transmissions over the Internet.

Contact details

For more information about our Returns & Cancellation Policy or to contact us about a return you wish to make, please use the contact details below:

Sharjah Corniche Medical Centre

Corniche Plaza 2

United Arab Emirates

Telephone: +971 6 575 1222